About Me

A qualified Senior Business & Systems Analyst / Functional Consultant with 11 years of hands on expertise in Business Analysis, Consulting, BPM, CRM and Project Management.

Continuously seeking a challenging and growth oriented opportunity which would utilize my experience in attaining personal and organizational goals.

• Business Process Management (BPM)
• Business Process Re-engineering (BPR)
• Customer Relationship Management (CRM)
• Business Analysis
• Project Management

I am known for thinking outside the box, problem finding and solving, creativity, diligence, flexibility, decision making, patience and showing attention to detail. My natural curiosity about business problems and how businesses work have led me to pursue my career as a functional consultant.

  • 1st Prize Winner “Business Category” of the Orange Apps Awards, 2011
  • 3rd Prize Winner “Entertainment Category” of the Orange Apps Awards, 2011
  • Microsoft Certified Technology Specialist (MCTS)
  • Microsoft Certified Business Management Solutions Specialist – Dynamics (MCBMSS)
  • Sage Accpac Certified CRM Consultant
  • Business Process Reengineering Training Course
  • Oasis500 bootcamp graduate, wave 21

Core Competencies

Business Process Model & Notation
Customer Relationship Management
Project Management
Decision Making
Business Analysis
Business Process Management
Business Process Re-engineering
IT Management

Work Experience

August 2014 ~ Present | Riyadh, KSA

Arabian Centres [Member of Fawaz AlHokair Grp.]

Appian BPM Technical Delivery Manager (TDM) / BPM Architect
• Responsible of Appian BPM projects delivery. Covering: design, execution, management and optimization.

July 2013 ~ May 2014 | Amman, Jordan

Mobile Channels Company

Projects and Operations Director
• Responsible of the day-to-day operations of MCC including, Projects Management.
• Involvement in pre-sales activity, building/running demonstrations and running meetings.

Nov 2010 ~ Jun 2013 | Amman, Jordan / United Kingdom

eBECS Limited

Microsoft Dynamics AX & CRM Functional Consultant
• Involvement in pre-sales activity, building/running demonstrations and running meetings.
• Microsoft Dynamics AX 2009/2012 – CRM / Sales & Marketing implementation and configuration.
• Performing scope of work analysis for potential clients and producing functional design documents.

Dec 2007 ~ Aug 2010 | Amman, Jordan

eSense Software – Appian Unit

Senior Appian BPM Consultant / BPM Lead
• Leading the Appian BPM Functional Team.
• Appian BPM Suite implementation and customization.
• Business process reengineering, and business process mapping/modeling.

Feb 2006 ~ Dec 2007 | Amman, Jordan

United Business Applications (UBA)

Senior Sage Accpac Certified CRM Consultant
• Implementing CRM projects on Sage ACCPAC CRM.
• Responsible of the entire IT infrastructure acting as an IT and Systems administrator.

Jul 2005 ~ Jan 2006 | Amman, Jordan

Community Development Group (CDG)

Systems Administrator
• .Net programmer & website designer.
• Exchange Server and ISA Server Administrator.
• Programming Rainbow/SafeNet security dongles.


Bachelor's - 2005 | Amman, Jordan

The University of Jordan

Computer Information Systems (CIS)

High School - 2001 | Amman, Jordan

Terra Sancta Collegue


Technical Skills

Appian Sail Developer
Business Process Management (BPM) Expert
BPMN Expert
Customer Relationship Management (CRM) Expert
Microsoft Windows Expert
Microsoft Office Expert
Networking Expert
Ethical Hacking Skills
.NET Development
Android/JAVA Development
Website Development